In order to assist users in the most efficient way, the EOCare service has set up a helpdesk of experts skilled in Earth observation data processing and applications, cloud computing or development tools.

This staff deals with the preliminary analysis of training requests, guiding trainers during the quotation process, supporting them for the preparation of their session and providing thoughtful advice about the specifications of the working environment to be provided.

Thanks to a dedicated ticketing system combined to an online chat, the EOCare helpdesk also manages the registration of the attendants before the course, then creates the allocated working environments and monitors them all throughout the session tackling the technical issues that may arise at that time.

A training event can thus be implemented at mid or even short term, especially if materials already available can be reused, as trainers who are not ICT experts will be able to focus on the session content.